Shipping policy

Tarte, Inc. (“Tarte”, “we”, “us”, or “our”) provides shipping services for orders placed via www.tressora.us. This Shipping Policy outlines processing timelines, delivery terms, shipping restrictions, customs liability, tracking and related regulations. By completing checkout, you acknowledge and accept all shipping terms below.

1. Order Processing Time

All orders require 1–2 business days warehouse processing (Monday–Friday, excluding weekends and US public holidays).

During large sales, holiday promotions and peak shopping seasons, processing may extend up to 5 business days.

Processing time is separate from transit delivery time and does not start counting on the day you place your order.

You will receive a shipping confirmation email with tracking number once your parcel departs our warehouse.

2. United States & Puerto Rico Shipping

Standard shipping: Free for US orders meeting the minimum threshold shown at checkout, covering the contiguous United States, Alaska, Hawaii and Puerto Rico.
Expedited shipping (2-Day / Overnight FedEx): Paid options displayed during checkout. Transit time only begins after the order leaves the warehouse.
Delivery addresses:
- Standard shipping supports US P.O. Boxes, APO/FPO military addresses. Delivery to military destinations may take 30+ days.
- FedEx expedited services require physical street addresses; orders using P.O. Boxes with expedited shipping will be cancelled before shipment.
Important Restriction: We DO NOT ship orders to freight forwarding companies or export agents. We reserve the right to cancel any order sent to a forwarding address without prior notice.

3. International Shipping Terms

We offer international shipping to eligible countries. Available shipping methods and rates will automatically display at checkout based on your destination.

Two primary international shipping options:

Standard Shipping (Duties & Taxes Paid)
Express Shipping (Duties & Taxes Paid)

All customs duties, import taxes and brokerage fees are included in your checkout total. No extra fees will be collected upon delivery (Canada is subject to separate local tax rules).

Estimated transit times vary by country, please refer to the international shipping timetable published on our website.
International shipments may experience delays caused by customs inspection, which is beyond our control. Estimated delivery dates are not guaranteed.
One order can only be delivered to one single shipping address. Multiple addresses require separate orders.
Standard return service to our US warehouse is unavailable for most international orders outside the United States and Puerto Rico. If your package arrives damaged or contains incorrect goods, contact customer support for alternative solutions.

4. Order Modification & Cancellation

Once submitted, orders enter immediate processing.

We generally cannot edit shipping address, change items or cancel orders.

If your order has not yet shipped, you may email squad@tressora.us with your order number to request assistance; we do not guarantee modifications can be completed.

5. Tracking & Delivery Risk

You can monitor shipment status using the tracking link inside your shipping confirmation email.

Title and risk of loss or damage to goods transfers to you at the moment the carrier takes possession of your package.

If tracking shows delivered but you have not received the parcel:

Check around your property, mailroom, building front desk or neighbors;
Contact the local shipping carrier first to file an investigation;
Reach out to our customer service for further support.

6. Undeliverable, Refused & Returned Parcels

If a package is returned to our warehouse due to incorrect address, recipient refusal, failed delivery or incomplete address information:

Customer shall bear the original outbound shipping cost;
We may issue merchandise refund for returned items after warehouse inspection, minus non-refundable delivery charges;
We will not automatically reship undeliverable packages. You must place a new order if you still want the products.

7. Damaged, Missing or Incorrect Items

Inspect your package immediately upon receipt.

If items are broken, missing or incorrect, submit clear photo evidence to squad@tressora.us within 14 days after delivery confirmation.

We will arrange replacements, partial refunds or store credit based on the situation.

8. Liability Disclaimer

All estimated transit times are for reference only and not legally binding delivery guarantees.

We are not liable for delays caused by carrier disruptions, weather events, customs clearance, public emergencies or address information errors provided by customers.