Refund policy

1. Returns for U.S. & Puerto Rico Orders

1. Eligibility & Time Limit

   
   

   You may return new or gently used items bought directly from www.tressora.us within 30 calendar days after delivery. Only products purchased via our official website are accepted; goods from third-party retailers, department stores or resellers cannot be returned to us.

   
   

   Final sale items, custom kits, limited-edition bundles and pre-set gift sets are non-refundable and non-exchangeable under all circumstances.
   
   
2. Return Rules & Handling Fee
   
   

• A flat $5 return processing fee will be subtracted from your total refund amount; exchanges for identical items are completely free of charge.
• Each order permits only one return or one exchange. If returning multiple goods from one order, pack all items in a single package with the same prepaid USPS label. Goods from separate orders must be shipped in individual parcels with unique return labels; mixed shipments will delay or void your refund.
• Official prepaid USPS return labels are mandatory. Self-selected shipping carriers are not supported and will not be processed for refunds.
• Return labels remain valid for 28 days after generation. If expired, email squad@tressora.us with your order number and checkout email to request a replacement label. We recommend dropping off your return at any USPS location within 14 days of label issuance to avoid processing delays.
• Return warehouse address: tressora, 1772 Gateway Point, Clayton, IN 46118-8002, United States.

1. Refund Timeline & Payment Rules

• After our warehouse scans and receives your returned package, refunds will be issued within 1–2 business days (less the $5 handling fee).
• It takes an additional 7–10 business days for funds to reflect back to your original payment account, subject to bank processing speeds.
• Orders fully paid by eGift Cards will only receive store credit as refunds; cash or credit card refunds are not available for gift card purchases.
• All loyalty points earned from the returned transaction will be deducted from your VIP account upon refund completion.

1. Damaged, Defective or Incorrect Shipments
   
   
   If you receive broken, faulty, missing or wrong items, contact our customer service within 14 days of delivery with clear photo evidence. We offer free replacements, full refunds or complementary store credit with no $5 return handling fee applied.

2. EU & UK Customer Cooling-Off Return Policy

• We will fully refund the merchandise price and standard original shipping fees.
• Customers are fully responsible for all outbound return shipping costs and must arrange tracked delivery to our US return warehouse.
• Hygiene regulations prohibit returns of any opened, swatched, tested or unsealed makeup/skincare. All returned goods must stay unopened, unused and in original factory packaging to qualify for refunds.
• Refunds are issued to your original payment method within 14 days after we receive your return cancellation request or the returned parcel (whichever occurs earlier).

3. International Orders (Outside U.S., Puerto Rico, EU & UK)

4. Customer Support Contact

• Service Email: squad@tressora.us
• Support Phone: +1 646-971-2676
• Service Hours (Eastern Time): Monday–Friday 9:00 AM – 9:00 PM; Saturday–Sunday 9:00 AM – 5:00 PM

5. General Hygiene Return Restriction (Global Rule)